Refund Policy

The last update of this Refund Policy was made on 19 June 2024.

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

This Refund Policy is an integral part of Terms of Use.

Refunds for DF Viewer Services purchasing shall be regulated by this Refund Policy.

If you have any questions, you can contact us at [email protected]. We are convinced that most of claims for refund may be avoided if you accept professional help from our customer support team.

REFUND PROVISIONS

To request a refund, you must reach out to customer support at [email protected].

Company does not provide any partial or full refunds once the Subscription period has started, except as otherwise specified in these ToU or under special circumstances, at DF Viewer sole discretion on a case-by-case basis. We warrant refunds in case you are not satisfied with the DF Viewer for any reason. But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on how much time has passed since the transaction, etc. You have the right to refund your funds within 14 calendar days from the payment day subject to applicable law. You may only use this right once, at the first purchase engagement with Company. Notwithstanding the above, the right to receive a refund within the 14-day period is subject to not using the paid-services. No refund will be issued after 14 days have elapsed since the purchase date. But if you successfully used DF Viewer within Trial period and you didn’t turn off an automatic renewal, you were charged for full price and continued to use DF Viewer, you may be deprived the right for refund.

No refund will be issued in case the user has lost its login and\or password.

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

• You/user do not have Internet access;
• A user does not follow the guidelines of our customer support team or guidelines available on the Site;
• A user does not accept technical assistance;
• Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Services were not used, etc.).

We do not accept refunds based on individual sensitivities or intolerances.

All requests for refunds must be made by the person who originally purchased the membership.

For more information, please contact us by email [email protected].